Accessibility Statement

1. Our Commitment to Accessibility

Deep Certainty Software is committed to ensuring digital accessibility for people of all abilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards to ensure our Services are accessible to the widest possible audience.

We believe that everyone, regardless of ability, should be able to access, navigate, and interact with our Services. This commitment extends to our website, web applications, documentation, and all digital touchpoints.

2. Accessibility Standards

Our accessibility efforts are guided by the Web Content Accessibility Guidelines (WCAG) 2.1, developed by the World Wide Web Consortium (W3C). We strive to conform to Level AA of these guidelines, which represents a high standard of accessibility.

WCAG 2.1 is organized around four principles (POUR):

• Perceivable: Information and user interface components must be presentable to users in ways they can perceive
• Operable: User interface components and navigation must be operable by all users
• Understandable: Information and operation of the user interface must be understandable
• Robust: Content must be robust enough to be interpreted by a wide variety of user agents, including assistive technologies

3. Accessibility Features

Our Services include the following accessibility features:

3.1 Keyboard Navigation

• Full keyboard navigation support throughout the interface
• Logical tab order for all interactive elements
• Visible focus indicators to show which element is currently focused
• Keyboard shortcuts for common actions (documented in our help section)
• Skip navigation links to bypass repetitive content

3.2 Screen Reader Compatibility

• Semantic HTML5 elements for proper structure and navigation
• ARIA (Accessible Rich Internet Applications) labels and landmarks
• Descriptive alt text for all informative images
• Proper heading hierarchy (H1-H6) for content organization
• Form labels and error messages announced to screen readers
• Live regions for dynamic content updates
• Testing with popular screen readers (JAWS, NVDA, VoiceOver)

3.3 Visual Design

• Color contrast ratios meeting WCAG AA standards (4.5:1 for normal text, 3:1 for large text)
• Information conveyed through multiple sensory characteristics, not color alone
• Text resizable up to 200% without loss of functionality
• Responsive design that works across different screen sizes and orientations
• Clear and consistent visual design patterns
• Adequate spacing between interactive elements (minimum 44x44 pixels)

3.4 Content and Language

• Clear and simple language for better comprehension
• Proper language attributes declared in HTML
• Consistent navigation and terminology throughout the site
• Error messages that clearly explain how to correct issues
• Instructions that do not rely solely on sensory characteristics

3.5 Forms and Input

• Clearly labeled form fields with associated labels
• Required fields clearly indicated
• Inline validation with descriptive error messages
• Error prevention through clear instructions and confirmations
• Autocomplete attributes for common input fields

3.6 Multimedia

• Captions for video content
• Transcripts for audio content
• Audio descriptions for video content where applicable
• User controls for media playback (play, pause, volume)
• No automatically playing audio or video

4. Assistive Technologies

Our Services are designed to be compatible with commonly used assistive technologies, including:

4.1 Screen Readers

• JAWS (Job Access With Speech)
• NVDA (NonVisual Desktop Access)
• VoiceOver (macOS and iOS)
• TalkBack (Android)
• Narrator (Windows)

4.2 Other Assistive Technologies

• Screen magnification software (ZoomText, Windows Magnifier)
• Speech recognition software (Dragon NaturallySpeaking, Windows Speech Recognition)
• Switch control devices and adaptive input devices
• Alternative keyboards and pointing devices

5. Technical Specifications

Accessibility of our Services relies on the following technologies working with the particular combination of web browser and assistive technologies or plugins installed on your computer:

• HTML5: Semantic markup for structure and meaning
• WAI-ARIA: Accessible Rich Internet Applications specifications
• CSS3: Styling and responsive design
• JavaScript: Progressive enhancement and interactive features

These technologies are relied upon for conformance with the accessibility standards used. JavaScript is required for some functionality, but we strive to ensure core content remains accessible with JavaScript disabled.

6. Supported Browsers and Platforms

We test our Services for accessibility using the following browsers and platforms:

6.1 Desktop Browsers

• Chrome (latest 2 versions) on Windows, macOS, Linux
• Firefox (latest 2 versions) on Windows, macOS, Linux
• Safari (latest 2 versions) on macOS
• Microsoft Edge (latest 2 versions) on Windows

6.2 Mobile Platforms

• Safari on iOS (latest 2 major versions)
• Chrome on Android (latest 2 major versions)

7. Known Limitations

Despite our best efforts to ensure accessibility, there may be some limitations. We are aware of the following known issues and are working to address them:

• Some third-party integrations may not fully meet WCAG 2.1 Level AA standards
• Certain complex data visualizations may have limited screen reader support (alternative data views provided)
• PDF documents from legacy systems may not be fully accessible (we are working to remediate these)

We are actively working to address these limitations and improve the accessibility of all aspects of our Services.

8. Ongoing Accessibility Efforts

We maintain accessibility through:

8.1 Training and Awareness

• Regular accessibility training for developers, designers, and content creators
• Accessibility considerations included in all design and development processes
• Accessibility champions within each team
• Participation in accessibility conferences and workshops

8.2 Testing and Quality Assurance

• Automated accessibility testing integrated into our CI/CD pipeline
• Manual testing with assistive technologies
• Regular accessibility audits by third-party experts
• User testing with people who use assistive technologies
• Continuous monitoring and remediation of accessibility issues

8.3 Organizational Commitment

• Accessibility included in our company mission and values
• Clear accessibility goals and KPIs
• Dedicated accessibility resources and budget
• Executive sponsorship for accessibility initiatives
• Integration of accessibility into procurement processes

9. Third-Party Content

Our Services may include content or integrations from third-party providers. While we encourage our partners to meet the same accessibility standards, we cannot guarantee the accessibility of third-party content. We work with our partners to improve accessibility where possible and provide alternative access methods when needed.

10. Accessibility Feedback and Support

10.1 How to Report Issues

We welcome your feedback on the accessibility of our Services. If you encounter accessibility barriers, please let us know:

When reporting an accessibility issue, please include:

• Description of the accessibility barrier
• URL or location where the issue occurred
• Browser and assistive technology you were using
• Steps to reproduce the issue
• Any error messages you encountered

10.2 Response Time

We aim to respond to accessibility feedback within 5 business days. For critical accessibility barriers that prevent access to essential functionality, we will prioritize the issue and provide an initial response within 2 business days.

10.3 Alternative Access

If you encounter an accessibility barrier that we cannot immediately resolve, we will work with you to provide alternative means of access to the information or functionality you need.

11. Accessibility Documentation

We provide the following accessibility resources:

• Accessibility conformance report (VPAT/ACR available upon request)
• Keyboard shortcuts documentation
• Accessibility help guides
• Video tutorials with captions and transcripts
• Accessible versions of documentation (HTML, EPUB)

12. Legal and Regulatory Obligations

We are committed to meeting applicable accessibility laws and regulations, including:

• Americans with Disabilities Act (ADA)
• Section 508 of the Rehabilitation Act
• European Accessibility Act (EAA)
• EN 301 549 (European Standard)
• Accessibility for Ontarians with Disabilities Act (AODA)

13. Updates and Revisions

We regularly review and update this Accessibility Statement to reflect our ongoing efforts and improvements. We will notify users of significant changes through our website and appropriate communication channels.

14. Formal Complaints

If you are not satisfied with our response to your accessibility feedback, you may:

• Escalate your concern to our Chief Technology Officer at contact@deepcertainty.com
• Contact us through our general customer support channels for alternative resolution

We are committed to resolving accessibility concerns and will work with you to find a satisfactory solution.